Refund policy

If something is wrong with your order, tell us within 30 days and we will replace it or refund it. We are a family business. We would rather fix it than argue about it.

Unopened jars

Changed your mind? You have 30 days from delivery to ask for a refund on any jar that is still sealed and in its original packaging. Email support@mamaninaspices.com with your order number and we will take it from there.

Opened jars

For food-safety reasons we cannot resell a jar once it has been opened, so we do not take those back. But if a jar arrives damaged, if we sent you the wrong blend, or if something just is not right with it, that is on us. Email us a photo within 30 days and we will replace it or refund it. You do not need to mail anything back to us.

Damaged or wrong items

Please check your order when it arrives. If anything is broken, leaking, or not what you ordered, send a photo to support@mamaninaspices.com and we will ship a replacement or refund you, whichever you would rather have.

What we cannot refund

• Gift cards.
• Orders reported more than 30 days after delivery.

How refunds land

Approved refunds go back to your original payment method. We process them within 2 business days; your bank usually takes another 5 to 10 to show it. If it has been more than 15 business days since we told you a refund was approved and you still do not see it, write us and we will chase it down.

Exchanges

The fastest way to swap a blend is to let us refund the one you do not want and place a new order for the one you do.

Questions

support@mamaninaspices.com
Mama Nina Spices LLC, 1821 W Hubbard St, Ste 209, Chicago, IL 60622